Frequently Asked Questions

I’m new here, how do I start treatment with a therapist?

It can be frustrating trying to figure out which treatments are best suited to helping you heal from your particular trauma. To make it easier, we have a 3-step process, after which you’ll have a concrete plan to help you do just that.

You can schedule a free 15-minute call with our Clinical Coordinator to get to know you. On that call, we’ll schedule a full 90-minute assessment with one of our trauma therapists who is knowledgeable in all of the treatments we offer, as well as some we don’t. We will provide you with our recommendation for treatments suitable to your needs.

Book your free consultation here

Can I book with any therapist I want?

Our therapists each specialise in specific treatments. During your 15-minute free initial consultation, we will be able to direct you to a therapist who can meet your needs best. If you have a preference for a specific practitioner who will suit your needs and they have space, of course you can book with them.

What therapies does KTT offer?

We currently offer EMDR (Eye Movement Desensitization and Reprocessing), Somatic Experiencing, Walk and Talk therapy, ES integration, Talk Therapy, Internal Family Systems Informed Therapy, and Neurofeedback.

Are all sessions in-person? Are virtual session available?

Many of our therapists offer both online and in person therapies, and many of our treatments can be done either way. Once you have been referred to a therapist, you can choose the best option for you based on what each practitioner offers.

I’m in crisis - can I book a therapist to help me immediately?

Our therapists support long-term care and recovery but because of the client load, they are not necessarily available immediately during a crisis. If you or a loved one is in crisis, call 9-1-1 or call or text the BC crisis line 1-800-784-2433 for immediate support.

If you are matched with a therapist already, we will be happy to support you at our next available opportunity. If you are looking to book a therapist, please schedule a consultation with our Clinical Coordinator here and we will get you set up as quickly as we can.

What is your appointment cancellation policy? Will I be charged full price?

Out of respect for our therapists and other clients, and is standard with many service providers, we do have a cancellation policy. If you cancel your appointment prior to 24 hours before your session, there is no charge. If your appointment is cancelled within 24 hours, you will be charged half the price of your appointment. If your appointment is cancelled within 12 hours, you will be charged the full price of your appointment. If you want to keep your booking but are feeling unwell, consider switching it to a virtual session and contact your therapist.